Track Valid

Refunds And Cancellation

Delivery/RTO fees will be reimbursed to the Seller's account if CargoWale declares the package lost.

In case of Service termination, the Seller will raise a notification to the Cargowale account team requesting the reversal of the remaining miles. This would be paid to the Seller in the form of a Cheque or Demand Draft with the company's registered name, addressed to the registration address or to any address the Seller had provided in his request to close the account.

In case of non-delivery, Cargowale shall reimburse/refund any COD charges deducted from the Seller's Miles Account.

Once the Refund will approved we will credit the amount in customer bank account within 5-7 working days

DELHIVERY COMMERCIAL FOR B2B

 

Terms And Conditions

 

Terms of Use

 

1. Cargowale is a company established under the provisions of the Companies Act, 1956.  Its registered address is PEARL BEST HIGHTS BUILDING, 8th FLOOR, OFFICE No. 810, NETA JI SUBHAS PALACE, NEW DELHI - 110034
 Delivery, reverse pick up, and other services are all provided by Cargowale as part of its e-commerce logistics operations.

 

2. For delivery ("Delivery") and reverse pick-up ("DTO") of his packages across numerous locations in India, the merchant ("Seller") uses the services of Cargowale.

 

3. The Seller acknowledges using the Cargowale’s website to conduct his online transactions.

 

4. The Seller shall add their Cargowale Miles Account and enter the username and password (“Log in Credentials”). Cargowale shall not be accountable to the Seller for any misuse of their username or password. The Seller will be solely responsible for the security of their Log in Credentials.

 

5. Cargowale Miles, which can only be redeemed for using Cargowale services, serve as the medium of exchange in the Cargowale Miles Account.

 

6. For any reason, Cargowale reserves the authority to provide promotional credits to the seller. In the Seller's Miles Account, this would be classified as a promotional credit.

 

7. The Seller can add cash to the Cargowale Miles Account by using his Debit Card/ Credit Card/ Online Bank Transfer using the authorized PG. The seller can also manually hand over a cheque/ draft, and the miles will be credited within 3 working days after the cheque/ draft confirmation. If a cheque or draft is deposited, the credit will appear in the Seller's Miles Account under the heading of Manual Recharge Credit.

 

8. The Seller must upload all necessary information to the Seller Panel, such as the weight of the item, the pick-up address, the type of goods, and the delivery address. The applicable delivery fees ("Delivery Fees") will be determined by Cargowale software once the seller has submitted all the necessary information.Depending on the actual weight of the box, money will either be returned or taken from the seller's miles account for the delivery charges, which will initially be based on a default value of 1 kg.

 

9. The Cargowale software will accept the package for delivery. It will deduct the delivery fees once the seller uploads all the necessary package details and has a minimum balance in his or her Miles account. In the case of a Cash on Delivery ("COD") package, additional COD charges ("COD Charges") shall be deducted from the Seller's Miles account.

 

10. In case of non-delivery of the package, the RTO charges ("RTO Charges") will be deducted from the Seller's Miles account once the package is sent from the dispatch center for return. Cargowale shall undertake the RTO only when the seller has a Minimum Balance in their Wallet.

 

11. If the customer returns the package, the RTO fees ("RTO Fees") will be deducted from the seller's miles account once the consumer stamps the package as returned. Cargowale shall undertake the RTO only when the seller has a Minimum Balance in their Wallet.

 

12. In case of Delivery, within 72 hours of the seller uploading the shipment to the seller panel, Cargowale shall upload the correct weight of the package.
 Additional refunds or deductions from the Wallet must be issued following comparing the weights of the package uploaded by Cargowale and the Seller. If the shipment weighs less than 1 kg, the seller's miles account will be credited with the appropriate amount of money; if the box weighs more than 1 kg, the seller's miles account will be debited with the appropriate amount of money.

 

13. Cargowale shall perform Delivery/ RTO solely based on the information provided by the seller. Cargowale will not be held liable for delivering a shipment to the incorrect address or failing to deliver one altogether. In this case, the Delivery/Return Charges will be deducted from the Seller's Miles Account, and the seller will not be eligible for reimbursement.

 

14. The delivery/return fees, COD fees (if applicable), service tax, and fuel surcharge will all be deducted from the total amount. Regardless of anything stated above, Entry Tax and OCTROI must be generated separately and manually deducted from the Seller's Miles Account.

 

15. Cargowale shall generate the final invoice ("Final Invoice") at the end of each month. The Final Invoice shall serve solely for all the reconciliations and reimbursements.

 

16. Any disagreements arising from this agreement must be resolved by arbitration with a single arbitrator chosen by Cargowale, in line with the 1996 Arbitration and Conciliation Act's rules. Gurgaon will be the location of the arbitration.

Privacy Policy for B2B Cargowale private limited

At Cargowale, accessible from http://cargowale.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cargowale and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cargowale. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Cargowale follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Cargowale uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Cargowale.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on cargowale, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that cargowale has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

cargowale's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

cargowale does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Welcome to the Cargowale Shipping App ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app on the Shopify platform.

1. Information We Collect

When you use the Cargowale Shipping App, we may collect the following types of information:

• Shop Information: Your Shopify store name, domain, and access token.
• Order Data: Information about your orders, including customer details, shipping addresses, and tracking numbers.
• Usage Data: Information about how you interact with the app, such as pages visited and features used.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our shipping services.
• To process and fulfill orders, including generating tracking numbers and updating order statuses.
• To communicate with you about your orders and provide customer support.
• To analyze app usage and improve our features and functionality.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share data with third-party service providers who assist us in operating the app (e.g., shipping carriers).
• Legal Requirements: We may disclose your information if required by law or to protect our rights and property.

4. Data Security

We take the security of your data seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your data, subject to legal obligations.